These terms and conditions govern the provision of professional moving, delivery, collection, and related transport services by Man And A Van Knightsbridge and are intended to set out the basis on which customers engage our services. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions apply to household moves, office moves, item collection, furniture transport, and other man and van services arranged with us, unless a separate written agreement states otherwise.

For the avoidance of doubt, these terms are designed to be clear, fair, and practical. They cover the booking process, pricing, payment terms, cancellations, access requirements, liability, prohibited items, waste handling, and legal matters. Customers should read them carefully before confirming a booking. If any part of these terms is unclear, the customer should raise the issue before the service date so that expectations can be agreed in advance.

A booking is only considered accepted once it has been confirmed by us in writing, verbally, or by an electronic booking confirmation. Any estimate or quotation provided before confirmation is based on the information supplied by the customer and may change if the scope of work, access conditions, item count, or time required differs from what was originally stated. A Man and Van Knightsbridge booking is therefore subject to accuracy of the information given at the time of enquiry.

We reserve the right to refuse or adjust a booking where essential details have been withheld, where the work appears unsafe, where access is unsuitable, or where the items to be moved exceed the agreed service description. The customer is responsible for providing accurate information about item sizes, lifting difficulty, stairs, parking restrictions, loading distance, and any need for specialist handling. If additional labour, equipment, or time is required because the information was incomplete, extra charges may apply.

Booking process. To arrange services, the customer must provide the date, collection and delivery details, item list, and any special requirements. Once the request has been reviewed, we may issue a price estimate or fixed quotation. Some services may be priced hourly, while others may be priced on a fixed basis. Where a quotation is based on specific assumptions, it will remain valid only if those assumptions remain unchanged. If the customer changes the job after confirmation, the revised scope may be re-quoted.

Unless otherwise agreed, the customer must ensure that someone over 18 years old is present to authorise the work, confirm delivery details, and make payment if required. If the customer is absent and no authorised person is available, we may postpone, cancel, or continue only where reasonably possible and safe to do so. Any waiting time, repeat journey, or failed attendance caused by the customer may be charged as additional service time or a cancellation fee.

Payment terms are set out at the time of booking or on the invoice. Unless agreed otherwise, payment is due on completion of the service, immediately upon invoice issuance, or in advance for certain appointments, deposits, or higher-value work. We may accept card payment, bank transfer, or other approved payment methods. Any deposit requested to secure a booking is usually non-refundable except where cancellation is made within an applicable cooling-off period or where we cancel the service without fault by the customer.

All prices are stated in pounds sterling unless otherwise agreed. Quoted prices may include labour, vehicle use, and standard loading or unloading as specified, but may exclude parking charges, congestion-related costs, ferry or toll charges, specialist packing materials, disposal fees, waiting time, and other out-of-scope expenses. Where VAT applies, it will be charged in accordance with the law. If payment is overdue, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by applicable legislation.

Invoices must be paid in full without set-off, deduction, or counterclaim unless required by law. If a customer disputes an invoice, they must notify us promptly and provide reasons together with any supporting information. Undisputed sums remain payable on time. We may suspend further services, withhold delivery, or decline future bookings where prior invoices remain outstanding, provided such action is lawful and proportionate.

Cancellations and amendments. The customer may request changes to a booking, including time, address, inventory, or service type, subject to availability. We will do our best to accommodate reasonable amendments, but changes may affect the price, vehicle allocation, staffing, or completion time. If the revised booking requires additional resources, the customer agrees to pay any resulting increase. If we are unable to accommodate the amendment, the original booking may remain in place or be cancelled in accordance with these terms.

If the customer cancels after confirmation, cancellation charges may apply depending on the notice period and the nature of the booking. A late cancellation may result in a fee to cover reserved vehicle time, staff allocation, and administrative costs. Where the booking is cancelled on arrival or after work has started, the customer may be charged for all time spent, travel, and any services already performed. Non-attendance by the customer may be treated as a cancellation.

We may cancel or postpone a booking where weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, access problems, or events beyond our reasonable control make performance impractical or unsafe. In such cases, we will aim to give reasonable notice and, where possible, offer an alternative time. Our liability for cancellation caused by events outside our control is limited to refunding any prepaid amount for services not yet performed, unless otherwise required by law.

The customer must ensure that the premises, access routes, items, and loading areas are ready for the agreed work. This includes arranging parking where required, ensuring suitable access, securing permits if needed, and informing neighbours or building management where appropriate. If access is restricted, items are not packed or disassembled as expected, or the team must wait for keys, lifts, or permissions, additional charges may be incurred. The service may also take longer than planned.

Liability. We will use reasonable care and skill in providing the services. However, our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject always to mandatory consumer rights and any legal exclusions that cannot be limited. We are not responsible for indirect, consequential, or economic losses such as lost profits, business interruption, or missed appointments, except where such exclusion is unlawful.

Customers must ensure that all items are suitable for transport and properly prepared. Fragile items should be packed securely, and valuable goods should be declared in advance. Unless we have agreed in writing to pack, dismantle, or handle specific items, we do not accept responsibility for damage caused by poor packing, pre-existing defects, hidden weaknesses, or items that were not disclosed as fragile, bulky, or difficult to handle. Any claim for damage must be reported as soon as reasonably possible and supported by evidence.

We are not liable for damage caused by faulty access, insufficient clearance, unstable furniture, overloading, the customer's own instructions, or the movement of items that were already damaged or inadequately secured. Any claim must be assessed in light of the item’s condition before the move, the circumstances of transport, and whether reasonable care was taken. The customer is encouraged to keep receipts, photographs, and item details where valuable or delicate possessions are involved.

Waste regulations. Where our services involve the removal, disposal, clearance, or transport of unwanted items, the customer must disclose the nature of the waste in advance. Only waste accepted under the law and within the scope of the agreed service may be collected. We will not transport illegal, hazardous, contaminated, toxic, explosive, corrosive, or otherwise prohibited materials. The customer must not include paint, solvents, fuels, gas bottles, asbestos, clinical waste, batteries, or electronic waste unless we have expressly agreed and are legally permitted to handle it.

All waste handling must comply with applicable environmental and transport regulations in the United Kingdom. The customer is responsible for ensuring that any items presented for disposal are lawfully owned and can be removed without breaching tenancy, landlord, leasehold, or building rules. If waste transfer documentation, proof of origin, or additional information is required, the customer must cooperate. We reserve the right to refuse any item that appears unsafe, non-compliant, or unsuitable for lawful disposal.

When waste collection is included, the price may reflect the weight, volume, type of waste, and any onward disposal charges. If the customer misdescribes items or includes restricted materials without disclosure, we may adjust the charge, refuse collection, or terminate the service. Any costs arising from incorrect waste declarations, contamination, or legal non-compliance may be passed to the customer where permitted by law. The customer must not request disposal in a manner that would cause us to breach environmental or duty-of-care obligations.

Customer responsibilities. The customer must pack items securely where packing is not included, label any boxes requiring special attention, and remove loose contents from furniture or appliances where practical. They must also ensure that pets, children, and bystanders do not obstruct the work area. If the team is asked to move items through narrow stairways, lifts, communal areas, or above-ground floors, the customer accepts that care will be taken but risks may exist inherent to the environment. Any instructions given by the customer should be lawful and reasonable.

We may refuse to move items that are too heavy, unsafe, structurally unsound, or likely to cause injury or damage. Where specialist lifting equipment, additional personnel, or separate vehicle arrangements are required, these may be quoted as extra services. If the customer insists on proceeding against advice, they do so at their own risk, and we may require a written acknowledgement before continuing. Nothing in these terms affects our statutory duty to act safely and in compliance with health and safety requirements.

Force majeure and delays. We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, traffic incidents, fuel disruption, industrial action, emergency restrictions, power failure, fire, flood, or other unforeseen events. Where such circumstances arise, we will try to keep the customer informed and to reschedule where feasible. No compensation will be payable for delay, loss of time, or inconvenience arising from circumstances outside our reasonable control, except to the extent required by law.

Insurance and claims. We maintain insurance cover appropriate to the nature of our services, but insurance does not replace the customer’s own responsibility to protect items that are exceptionally valuable, sentimental, or difficult to replace. The customer should consider separate insurance for high-value goods where appropriate. Any claim must be notified promptly and include reasonable details of the alleged loss or damage. We may request inspection of the item, packaging, photographs, or other evidence before a claim is assessed.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. These terms are intended to be interpreted in a manner consistent with consumer protection law, and if any provision is found unenforceable, the remaining provisions will continue in full force and effect.

Data, communication, and records. We may keep records of bookings, quotations, invoices, correspondence, and service notes for administrative, legal, and business purposes. Any personal information will be handled in accordance with applicable data protection law and our lawful basis for processing. Communications relating to the booking may be sent by email, text message, or other agreed means. The customer is responsible for ensuring that their contact details are accurate and monitored.

The customer agrees that any verbal instructions given on the day may be relied upon as authority to proceed, provided those instructions are consistent with the booked service and lawful. If a customer authorises a third party to act on their behalf, that person must have sufficient authority to make decisions about access, delivery, payment, and completion. We are entitled to rely on instructions reasonably believed to be genuine and authorised.

General provisions. We may update these terms from time to time. The version in force on the booking date will usually apply to that service unless a later change is required by law. No waiver of any term will be effective unless given by us in writing. If we do not enforce a right on one occasion, that does not prevent us from enforcing it later. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties for the relevant service.

In arranging man and van services in Knightsbridge or any other area we serve, the customer acknowledges that moving work involves variable conditions and that exact times cannot always be guaranteed. We aim to act promptly, professionally, and with care, but the customer accepts that service durations may vary depending on traffic, access, distance, parking, item quantity, and the conduct of third parties. Any estimate of duration is provided in good faith and should be treated as approximate unless expressly guaranteed in writing.

Governing law. These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer a different right that cannot be excluded. If any dispute arises, both parties should first attempt to resolve it in good faith before starting formal proceedings.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to support a smooth and transparent service relationship for every Man and Van Knightsbridge assignment, whether the job is a single-item collection, a residential move, or a larger transport task. The focus remains on safe handling, lawful waste practices, clear payment expectations, and fair allocation of responsibility.