Terms and Conditions

Man and a Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Knightsbridge provides man and van, removal, collection, delivery, and related services within its service areas. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Company means Man and a Van Knightsbridge.

Customer means the individual, business, or organisation requesting or using the services of the Company.

Services means any man and van, removal, transport, loading, unloading, packing, collection, delivery, or related services supplied by the Company.

Vehicle means any vehicle operated by or on behalf of the Company to provide the Services.

Goods means all items, effects, furniture, personal belongings, equipment, and any other property handled or transported by the Company.

2. Scope of Services

The Company provides man and van and removal services within Knightsbridge and surrounding areas, as well as to and from other locations within the United Kingdom, subject to availability and agreement at the time of booking.

The Services may include loading, unloading, transportation, basic furniture positioning, and limited dismantling and reassembly where expressly agreed. Any additional services requested on the day are subject to the driver or team’s discretion, feasibility, and potential additional charges.

3. Booking Process

3.1 Booking Requests

All bookings must be made directly with the Company. A booking is considered a request until it is confirmed by the Company. The Customer must provide accurate information, including collection and delivery addresses, access details, dates, times, size and quantity of Goods, and any special requirements.

3.2 Confirmation

A booking becomes confirmed only when the Company has explicitly accepted it, which may include issuing a written confirmation or reference. The Company reserves the right to decline any booking request without providing a reason.

3.3 Changes to Bookings

If the Customer needs to change the date, time, address, or scope of the Services, they must notify the Company as early as possible. All changes are subject to availability and may result in revised charges. The Company is not obliged to accommodate changes and may treat significant changes as a cancellation and new booking.

3.4 Access and Information

The Customer is responsible for informing the Company in advance about any access restrictions, such as parking limitations, narrow roads, low bridges, stairs, lifts, or other conditions affecting the Services. Additional time or resources required due to undisclosed access issues may be charged at the applicable rates.

4. Charges and Payments

4.1 Pricing

Prices are based on factors such as the size of the Vehicle, number of staff, estimated duration, distance travelled, and the nature of the Goods. The Company may provide an estimate or quotation based on the information supplied by the Customer. If that information is incomplete or inaccurate, or if the scope of the Services changes, the Company may adjust the charges accordingly.

4.2 Estimates and Quotations

Any estimate or quotation is given in good faith based on the details provided and is not a fixed price unless expressly stated as a fixed-price quotation. Time-based bookings are charged according to the actual duration of the Services, rounded up to the nearest agreed increment.

4.3 Payment Terms

The Company may require a deposit or full prepayment to secure a booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or in advance as specified at the time of booking. The Company accepts payment by the methods communicated during the booking process.

4.4 Overruns and Waiting Time

If the duration of the Services exceeds that originally booked due to delays, additional items, access issues, or other reasons outside the Company’s control, additional time will be charged at the applicable rates. Waiting time caused by the Customer, third parties, or building management will also be chargeable.

4.5 Failure to Pay

If the Customer fails to pay any amount due, the Company may withhold Goods, cease work, or retain Goods in its possession until full payment is received. The Company reserves the right to charge reasonable costs incurred in recovering overdue sums.

5. Cancellations and Rescheduling

5.1 Customer Cancellations

The Customer may cancel a booking by providing notice to the Company. Any deposit or prepayment may be refundable or partially refundable depending on the notice period and any specific terms agreed at the time of booking.

The Company may apply cancellation charges based on the timing of the cancellation. For example, cancellations made close to the booked date and time may incur a higher charge or loss of deposit due to allocated resources and lost opportunities.

5.2 Rescheduling by the Customer

If the Customer wishes to reschedule, the Company will endeavour to accommodate the request but cannot guarantee availability. Rescheduled bookings may be treated similarly to cancellations if requested at short notice or if they result in significant changes to the original arrangements.

5.3 Cancellations by the Company

The Company may cancel or postpone a booking where necessary due to circumstances beyond its control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, safety concerns, or legal restrictions. In such cases, the Company will aim to offer an alternative time or refund any prepayments received for Services not provided. The Company is not liable for any indirect loss arising from such cancellations or delays.

6. Customer Responsibilities

6.1 Packing and Preparation

Unless packing services are specifically included, the Customer is responsible for ensuring that all Goods are properly packed, protected, and ready for transport. Fragile or valuable items should be suitably wrapped, and boxes should be securely sealed and labelled where necessary.

6.2 Accurate Information

The Customer must provide complete and accurate information regarding the nature and quantity of Goods, access conditions, and any special handling requirements. Failure to disclose relevant information may lead to additional charges, delays, or the refusal to transport certain items.

6.3 Presence or Representation

The Customer or their authorised representative should be present at the collection and delivery locations to oversee the work, provide access, and confirm the completion of the Services. Where the Customer is not present, the Company will act on reasonable instructions from any person appearing to have authority at the premises, and the Company will not be liable for any resulting misunderstandings or disputes.

6.4 Prohibited and Unsafe Goods

The Customer must not present for transport any items that are illegal, hazardous, explosive, flammable, corrosive, or otherwise unsafe, including but not limited to gas cylinders, fuels, chemicals, firearms, or stolen goods. The Company may refuse to handle or transport any item it considers unsafe, unlawful, or unsuitable.

7. Waste Regulations and Restricted Items

7.1 Waste and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household refuse, rubble, builder’s waste, hazardous materials, or any items classed as controlled waste unless this has been expressly agreed and is compliant with relevant regulations.

7.2 Customer Obligations

The Customer is responsible for ensuring that any items presented for removal or disposal can be lawfully transported and disposed of. Where the Company agrees to remove items for disposal, the Customer confirms that they are the legal owner or have the legal right to authorise disposal.

7.3 Refusal of Items

The Company reserves the right to refuse to remove or transport any items that may breach waste regulations, present a health and safety risk, or require specialist handling or licensing that the Company does not hold. Any additional costs arising from the Customer’s failure to comply with waste regulations may be charged to the Customer.

8. Liability and Limitations

8.1 Duty of Care

The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Customer acknowledges that certain risks are inherent in removal and transport activities.

8.2 Exclusions of Liability

To the fullest extent permitted by law, the Company will not be liable for:

Loss or damage arising from defective or inadequate packing carried out by the Customer or third parties.

Loss of or damage to fragile items, including but not limited to glass, china, artwork, electronics, or musical instruments, where they have not been professionally packed for transport.

Loss of or damage to items of sentimental, special, or high value, such as jewellery, cash, documents, antiques, or collections, unless the Company has expressly agreed in writing to handle such items and specific arrangements have been made.

Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or the nature of the Goods.

Indirect or consequential losses, including loss of profits, income, or opportunity, arising from delay, loss, or damage.

8.3 Liability for Damage to Premises

The Company will take reasonable care to avoid damage to property and premises during the provision of the Services. The Customer should protect floors, walls, and fixtures where necessary. The Company is not liable for cosmetic or minor damage that could not reasonably be avoided while moving large or heavy items through restricted spaces.

8.4 Time Limit for Claims

The Customer must inspect the Goods and premises upon completion of the Services and report any loss or damage to the Company as soon as reasonably practicable. Any claim relating to loss, damage, or short delivery should be notified to the Company within a reasonable time frame to allow investigation. Failure to report issues promptly may affect the Company’s ability to assess and respond to the claim.

8.5 Maximum Liability

Unless otherwise agreed in writing, the Company’s total liability for any claim arising from a single booking shall not exceed a reasonable amount in proportion to the charges paid for the Services. This limitation does not apply to liability for death or personal injury caused by the Company’s negligence or for any other liability that cannot be excluded or limited by law.

9. Insurance

The Company may maintain relevant insurance cover appropriate to its operations. This may include public liability insurance and cover for Goods in transit, subject to specific terms, conditions, and exclusions set out by the insurer. The Customer remains responsible for ensuring that they have adequate insurance in place for their Goods, particularly for items of high or special value.

10. Delays and Events Beyond Control

The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee punctuality. The Customer acknowledges that traffic, roadworks, accidents, weather, access issues, and other factors may cause delays.

The Company is not liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to force majeure events, strikes, civil disturbances, or governmental actions.

11. Complaints

If the Customer has a complaint about the Services, they should raise it with the Company as soon as possible, providing full details of the issue and any supporting information. The Company will investigate and aim to resolve complaints in a fair and timely manner. Making a complaint does not of itself entitle the Customer to withhold payment for Services already provided.

12. Data Protection and Privacy

The Company may collect and process personal data such as names, addresses, and contact details for the purpose of managing bookings, providing Services, handling payments, and complying with legal obligations. The Company will process such data in accordance with applicable UK data protection laws and will not sell personal data to third parties.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services.

14.2 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. The Company may update these Terms and Conditions from time to time, and the version in force at the time of the Customer’s booking will apply.

14.3 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

14.4 No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By placing a booking with Man and a Van Knightsbridge, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.